Terms of service

Terms of Service

1. Service Hours & Order Timing

  • Orders can only be placed during mall store hours (typically 11 AM – 7 PM local time).

  • Orders placed outside store hours will be fulfilled the next day.

2. Local Delivery Promise

  • We deliver same-day within our service area as long as items are in stock and ordered during store hours.

  • Delivery window may vary based on product availability.

3. Order Placement

  • Orders are fulfilled by our team directly purchasing from local stores on your behalf.

  • We don’t hold inventory or have official tie-ups (yet!) - we act as your concierge.

4. Returns & Refunds

  • You have 30 days from delivery to initiate a return.

  • Returned items must be unused, with original tags and packaging.

  • Sale items, beauty/personal care, and custom items are not returnable.

  • Refunds will be processed once return is approved and received.

5. Cancellations

  • Orders can only be cancelled before a runner has purchased the item from the store.

  • Once purchased, normal return policy applies.

6. Delivery Area

  • We currently serve select areas near Lenox Square. Expansion coming soon!

7. Accuracy & Inventory

  • We do our best to match real-time store inventory, but availability may vary.

  • If an item isn’t found, we’ll notify you or offer an alternative.

8. Use of Service

  • You agree not to misuse the platform or engage in illegal activity.

  • We reserve the right to refuse service or issue a refund at our discretion.

9. Contact & Support

By placing an order, you agree to the above simplified terms. For full legal terms, please refer to the full Terms of Service linked below.

Thanks for supporting local stores with Haya!